FAQ
1. What Does Ahead Laax Sell?
Ahead Laax is an online store specializing in desks for home offices, study areas and everyday workspaces. Our collection includes wooden desks, modern computer desks and desks with built-in drawers or open shelves.
2. What Is the Difference Between Your Desk Collections?
Wooden Desks includes our natural 48-inch desk with three fluted drawers, brown 79-inch desk with slab-style ends and walnut-colored 47-inch solid wood desk.
Modern Desks includes our 63-inch rounded-corner desk, 63-inch steel-frame desk, 55-inch Z-leg desk, 53-inch desk with open shelves and 63-inch twin-pedestal desk.
Desks with Storage includes the 48-inch fluted-drawer desk and the 53-inch open-shelf desk. A product may appear in more than one collection.
3. How Do I Choose the Right Desk for My Room?
Measure the available floor space and compare it with the full dimensions on the product page. Leave room for your chair, legroom, walking space and any drawers you need to open. Also consider the size of your monitor, keyboard and other equipment. Check doorways and the delivery route before ordering larger furniture.
4. Are All of Your Desks Made from Solid Wood?
Materials vary by product. A color or finish described as walnut does not necessarily mean the entire desk is made from solid walnut. Please use the material specifications on the individual product page when choosing a desk. If a detail is unclear, email us before ordering.
5. Do the Desks Require Assembly?
Assembly requirements vary by model. Check the product page for the applicable details and follow the instructions supplied with your item. If instructions or parts are missing, contact info@aheadlaax.com with your order number and photographs of the parts you received.
6. Where Do You Ship?
We ship only to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
7. How Much Does Shipping Cost?
Standard shipping is free for all orders within our eligible delivery area.
Standard Shipping: $0.00 USD
8. How Long Will My Order Take to Arrive?
Order Processing: 1-2 business days after payment confirmation.
Transit Time: 3-7 business days after shipment.
Estimated Delivery: 4-9 business days in total after payment confirmation.
Business days are Monday through Friday, excluding U.S. federal holidays. Our business hours are 9:00 AM-6:00 PM (UTC-5). Orders placed on weekends or holidays begin processing on the next business day. Delivery times are estimates and may be affected by weather or carrier disruptions.
9. Which Carriers Do You Use?
We use USPS, DHL, UPS and FedEx. The carrier depends on the package and destination. If an order ships in multiple packages, the packages may have separate tracking numbers and arrive on different days.
10. How Do I Track My Order?
We email tracking details after your order ships. Tracking updates normally appear within 24-48 hours after shipment. If tracking still has not updated after this period, email info@aheadlaax.com with your order number.
11. What Should I Do If My Delivery Is Delayed or Missing?
Contact us with your order number and tracking details. If tracking shows delivered, check the delivery location and ask other members of your household whether they received the package. We will investigate with the carrier and help arrange an appropriate resolution.
If we cannot ship within the stated processing period, we will notify you and seek your agreement to a revised shipment date, or cancel the unshipped order and provide a full refund.
12. Can I Change or Cancel My Order?
Email info@aheadlaax.com within 24 hours of placing your order. Include your order number and the change you are requesting. Approval depends on the fulfillment status, and changes or cancellations are not guaranteed once fulfillment has begun. If the order has shipped, please follow our Refund Policy. Approved cancellations receive a full refund to the original payment method within 5 business days after approval.
13. Which Payment Methods Do You Accept?
Available payment methods are displayed at checkout. Depending on availability, these may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay. Digital wallet availability may depend on your device, browser and payment provider. Only the methods shown at checkout are accepted for your order.
14. What Currency Do You Use, and Are Taxes Included?
All prices and payments are in U.S. dollars (USD). Applicable sales tax and the complete order total are displayed at checkout before you confirm payment.
15. What Is Your Return Window?
You may request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused, undamaged and complete, including all parts, hardware and accessories. Use the original packaging or equivalent protective packaging suitable for furniture. These condition requirements do not prevent a claim for an item that arrived damaged, defective or incorrect.
16. What If My Item Arrives Damaged, Defective or Incorrect?
We will inspect your returned item and email you our approval decision within 2 business days after receiving it. If your return is not approved, we will explain the reason. Approved refunds are credited to your original payment method within 5 business days after approval. Business days are Monday through Friday, excluding U.S. federal holidays.
17. How Do I Start a Return?
Email info@aheadlaax.com with your order number and reason for the return. We will review your request and email return instructions. Please obtain these instructions before sending the item back. Returns are handled by mail or carrier shipment. Keep your return tracking details until the refund is completed.
Return Address:
Ahead Laax
87116 HIGHPOINT DR
DIAMONDHEAD, MS 39525
United States
18. Who Pays for Return Shipping?
For change-of-mind returns, the customer pays return shipping costs. For confirmed damage, quality issues or incorrect items, Ahead Laax pays return shipping costs and provides a prepaid return label or arranges the return shipment. We do not charge a restocking fee.
19. When Will I Receive My Refund?
After we receive and inspect your return, we will email the approval decision. Approved refunds are credited to the original payment method within 5 business days after approval.
Approved refunds include the amount paid for the returned product and applicable sales tax. We do not deduct an outbound shipping charge because standard shipping is free. Customer-paid shipping for a change-of-mind return is not refunded. If an approved refund has not appeared within 5 business days, contact us for assistance.
20. Can I Exchange a Desk for Another Model?
We do not offer direct exchanges. To purchase a different desk, request a return under our Refund Policy and place a separate order for the item you want.
21. How Should I Care for My Desk?
Follow the care instructions for your specific model and finish. Avoid assuming that one cleaning method is suitable for every material. If the product information does not answer your care question, email us with the product name or your order number.
22. How Can I Contact Ahead Laax?
Store Name: Ahead Laax
Company Name: AHEAD LAAX INC
Website: https://aheadlaax.com
Email: info@aheadlaax.com
Phone: 【--】
Business Address: 87116 HIGHPOINT DR, DIAMONDHEAD, MS 39525, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays
Messages received outside these hours are reviewed during our next customer service period. For an existing order, include your order number and the email address used at checkout.
For full purchase, delivery and return conditions, please read our Terms of Service, Shipping Policy, Refund Policy and Payment Policy. Our Privacy Policy explains how we handle personal information.