Shipping policy

1. Delivery Area
We ship only to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

2. Shipping Cost
Standard shipping is free for all orders within our eligible delivery area.
Standard Shipping: $0.00 USD

3. Processing and Delivery Times
Order Processing: 1-2 business days after payment confirmation.
Transit Time: 3-7 business days after shipment.
Estimated Delivery: 4-9 business days in total after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays. Our business hours are 9:00 AM–6:00 PM (UTC-5). Orders placed on weekends or holidays begin processing on the next business day. Delivery times are estimates and may be affected by weather or carrier disruptions.

4. Carriers and Tracking
We use USPS, DHL, UPS and FedEx. The carrier depends on the package and destination. Tracking details are sent by email after shipment. Tracking updates normally appear within 24-48 hours after shipment. If an order is sent in multiple packages, the packages may have separate tracking numbers and arrive on different days.

5. Address Changes and Cancellations
Check your shipping address before placing an order. Email info@aheadlaax.com within 24 hours to request a correction or cancellation. We cannot guarantee changes once fulfillment has begun or the package has shipped.

6. Delays and Missing Deliveries
If we cannot ship within the stated processing period, we will notify you and seek your agreement to a revised shipment date, or cancel the unshipped order and provide a full refund. If tracking stops updating or a package is marked delivered but cannot be located, contact us with your order number so we can investigate with the carrier and arrange an appropriate resolution.

7. Damaged or Incorrect Deliveries
Inspect your order when it arrives. Please report damage, quality issues or incorrect items to info@aheadlaax.com within 3 days of delivery, with your order number and photographs of the item and packaging. Keep the packaging while we review the issue. See our Refund Policy for return instructions and costs. This reporting request does not limit your statutory rights.

8. Shipping Support
Email: info@aheadlaax.com
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays